Service 06
AMC & IT Support
One maintenance contract and one team to call for your computers, servers, network, CCTV, UPS and printers. We check your equipment regularly so problems are caught early, and when something does go wrong, you raise a ticket and we fix it.
01 / 02What we look after
AMC coverage
Cover just a few PCs or everything in the office. Each contract lists the exact equipment covered, so you only pay for what you need.
AMC coverage
Computers & laptops
Desktops, laptops and workstations kept fast, updated and working, with help when something breaks.
Best for Every desktop, laptop and workstation in the office
IT hardwareAMC coverage
Servers & network
Servers, switches, routers, firewalls and Wi-Fi checked regularly so the whole office stays connected.
Best for Server rooms, network racks and office Wi-Fi
Server solutionsAMC coverage
CCTV & access control
Cameras, recorders and door access devices kept recording and working, so there are no gaps when you need footage.
Best for Cameras, recorders and door access across the site
CCTV & access controlAMC coverage
UPS & printers
UPS systems, batteries and office printers checked and serviced so they are ready when you need them.
Best for Power backup and the office printers everyone depends on
UPS & power backup01
Health checks
Performance, updates and warnings checked on every visit.
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Switches & routers
Ports, links and connectivity checked across the network.
01
Camera view
Every camera checked for a clear, correctly aimed picture.
01
UPS status
Load, alarms and runtime checked on the UPS display.
03
Laptops too
Staff laptops covered alongside office desktops.
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Server health
Drives, storage and system health checked on every visit.
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Door access devices
Readers, locks and exit buttons tested at every controlled door.
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Battery condition
Weak batteries found before a power cut finds them.
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Drives & storage
Failing drives caught early, before work is lost.
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Wi-Fi
Coverage and access points working in every area.
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Recording & storage
Footage confirmed recording, with enough storage for your retention.
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Printer servicing
Office printers checked, cleaned and kept ready.
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Cleaning & inspection
Dust cleared from vents and fans before it causes overheating.
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Firewalls
The edge of your network kept running and protected.
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Recorders
NVRs and drives inspected, so there are no gaps in footage.
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Ready when needed
Paper path and output checked, so prints come out first time.
- Desktops
- Laptops
- Workstations
- Servers
- Switches & routers
- Firewalls
- Wi-Fi
- Cameras
- NVRs
- Access control
- UPS & batteries
- Office printers
Scroll inside the panel to explore each device, or outside it to carry on down the page.
No fixed packages
Every AMC is built around you
A five-person office and a factory with a server room need very different support, so we agree these details with you and quote for exactly that.
Your equipment list
Only the devices you want covered, from a few PCs to a full office.
Visit frequency
How often we come for preventive maintenance, agreed with you.
Support priority
How quickly critical systems need attention compared with everyday ones.
Parts & repairs
How spare parts and repairs are handled under your contract.
02 / 02Before and after something goes wrong
Support & maintenance
Raise a ticket whenever you need help, and let regular preventive visits catch the problems that would otherwise stop work.
How support works
01
Raise a ticket
Use the Raise a Ticket form on our website so every request is logged.
You getA logged request
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We respond
Standard issues get a response within 24 business hours.
You getA reply within 24 business hours
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We fix it
Remotely where possible, or with an on-site visit when needed.
You getRemote or on-site fix
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On record
Every request stays logged, so recurring problems are easy to spot.
You getA full support history
Preventive maintenance
Catch problems before they stop work
Regular visits, at a frequency agreed in your contract, find failing drives, weak UPS batteries and cameras that stopped recording before they turn into downtime.
This is what a typical visit covers.
Preventive maintenance
Visit report
- Health checks on computers, servers and storage
- Camera view, recording and storage checks
- UPS and battery condition checks
- Network, Wi-Fi and connectivity checks
- Cleaning and physical inspection of equipment
- Flagged for you: anything that needs attention soon, so you can plan for it.
Get an AMC built for your office
Send us a list of the equipment you want covered and we’ll prepare a custom AMC quote.